I help organisations that run emergency services make better decisions on call centres, vehicles, emergency departments and staff, using their own administrative data and rigorous impact evaluation. I have worked with data from dispatch centres and emergency departments in several Italian regions, together with public institutions, hospitals and researchers.
KPIs, response times, bottlenecks and demand patterns for dispatch centres and emergency services.
Did the new protocol, technology or reorganisation work? Credible before/after designs, not just descriptive comparisons.
Vehicle allocation, shift design, workload and fatigue, staffing models and contracts.
Linking large administrative datasets: missions, ED visits, admissions, mortality, geography and weather.
Clear reports and briefings for managers, regional authorities and policymakers.